FiligreeNet Data Policy

This policy describes the information we process to support FiligreeNet other products and features offered by FiligreeNet.

What kinds of information do we collect? 

To provide FiligreeNet products, we must process information about you. The types of information we collect depend on how you use our products.

Things you and others do and provide.

Information and content you provide. We collect the content, communications and other information you provide when you use our products, including when you sign up for an account, create or share content, and message or communicate with others. This can include information in or about the content you provide (like metadata), such as the location of a photo or the date a file was created. Data with special protections: You can choose to provide information in your user profile. This and other information (such as business location and products or BEE certification) could be subject to special protections under the laws of your country. Networks and connections. We collect information about the associates, Pages, accounts, hashtags and networks you are connected to and how you interact with them across our Services, such as associates you communicate with the most or networks you are part of. We also collect contact information if you choose to upload, sync or import it from a device (such as an address book or call log or SMS log history), which we use for things like helping you and others find people you may know and for the other purposes listed below. Your usage. We collect information about how you use our Products, such as the types of content you view or engage with; the features you use; the actions you take; the associates or accounts you interact with; and the time, frequency and duration of your activities. For example, we log when you're using and have last used our Services, and what posts, videos and other content you view on our Services. Information about transactions made on our Services. If you use our Services for purchases or other financial transactions (such as when you purchase e-Bills or boost adverts), we collect information about the purchase or transaction. This includes payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing, shipping and contact details. Things others do and information they provide about you. We also receive and analyze content, communications and information that other people provide when they use our Services. This can include information about you, such as when others share or comment on a photo of you, send a message to you, or upload, sync or import your contact information.

Device Information

As described below, we collect information from and about the computers, phones, connected TVs and other web-connected devices you use that integrate with our products, and we combine this information across different devices you use. For example, we use information collected about your use of our Services on your phone to better personalize the content (including ads) or features you see when you use our Services on another device, such as your laptop or tablet, or to measure whether you took an action in response to an ad we showed you on your phone on a different device. 

Information we obtain from these devices includes:  Device attributes: information such as the operating system, hardware and software versions, battery level, signal strength, available storage space, browser type, app and file names and types, and plugins. Device operations: information about operations and behaviors performed on the device, such as whether a window is foregrounded or backgrounded, or mouse movements (which can help distinguish humans from bots). Identifiers: unique identifiers, device IDs, and other identifiers, such as from games, apps or accounts you use. Device signals: Bluetooth signals, and information about nearby Wi-Fi access points, beacons, and cell towers. Data from device settings: information you allow us to receive through device settings you turn on, such as access to your GPS location, camera or photos. Network and connections: information such as the name of your mobile operator or ISP, language, time zone, mobile phone number, IP address, connection speed and, in some cases, information about other devices that are nearby or on your network, so we can do things like help you stream a video from your phone to your TV. Cookie data: data from cookies stored on your device, including cookie IDs and settings.

How do we use this information? 

We use the information we have (subject to choices you make) as described below and to provide and support the FiligreeNet products and related services. Here's how: 

Provide, personalize and improve our products and Services.

We use the information we have to deliver our products, including to personalize features and content make suggestions for you (such as networks or events you may be interested in or topics you may want to follow) on and off our products. To create personalized products that are unique and relevant to you, we use your connections, preferences, interests and activities based on the data we collect and learn from you and others (including any data with special permissions you choose to provide); how you use and interact with our products; and the people, places, or things you're connected to and interested in on and off our products.

Information across FiligreeNet products and services: We connect information about your activities on different FiligreeNet products and services to provide a more tailored and consistent experience on all FiligreeNet products you use, wherever you use them. Location-related information: We use location-related information-such as your current location, where you live, the places you like to go, and the businesses and people you're near-to provide, personalize and improve our products, including ads, for you and others. Location-related information can be based on things like precise device location (if you've allowed us to collect it), IP addresses. Product research and development: We use the information we have to develop, test and improve our products, including by conducting surveys and research, and testing and troubleshooting new products and features. Ads and other sponsored content: We use the information we have about you-including information about your interests, actions and connections-to select and personalize ads, offers and other sponsored content that we show you. Provide measurement, analytics, and other business services. We use the information we have (including your activity off our products, such as the websites you visit and ads you see) to help advertisers and other partners measure the effectiveness and distribution of their ads and services, and understand the types of people who use their services and how people interact with their websites, apps, and services. Promote safety, integrity and security. We use the information we have to verify accounts and activity, combat harmful conduct, detect and prevent spam and other bad experiences, maintain the integrity of our platform. 

Communicate with you.
We use the information we have to send you marketing communications, communicate with you about our products and services, and let you know about our policies and terms. We also use your information to respond to you when you contact us. 

Research and innovate for social good.
We use the information we have (including from research partners we collaborate with) to conduct and support research and innovation on topics of general social welfare, technological advancement, public interest, health and well-being.

How is this information shared? 
Your information is shared with others in the following ways: 
Sharing on FiligreeNet

People and accounts you share and communicate with When you share and communicate using our products, you choose the audience you share to, For example, when you post on FiligreeNet, you select the audience for the post, such as a network, all of your associates, the public, or a customized list of users 

Public information can be seen by anyone, on or off our services, including if they don't have an account. This includes your username; any information you share with a public audience; information in your user profile; and content you share on a FiligreeNet account. You, other people using FiligreeNet and we can provide access to or send public information to anyone on or off our products, in search results, or through tools and APIs. Public information can also be seen, accessed, reshared or downloaded through third-party services such as search engines, APIs, and offline media such as TV, and by apps, websites and other services that integrate with our Services. 
 Advertisers. We provide advertisers with reports about the kinds of people seeing their ads and how their ads are performing, but we don't share information that personally identifies you (information such as your name or email address that by itself can be used to contact you or identifies who you are) unless you give us permission. For example, we provide general demographic and interest information to advertisers (for example, that an ad was seen by a woman between the ages of 25 and 34 who lives in Cape Town and likes software engineering) to help them better understand their audience. We also confirm which FiligreeNet ads led you to make a purchase or take an action with an advertiser. 
Measurement partners.
We share information about you with companies that aggregate it to provide analytics and measurement reports to our partners. 
Partners offering goods and services on our platform.
When you subscribe to receive premium content, or buy something from a seller in our Services, the content creator or seller can receive your public information and other information you share with them, as well as the information needed to complete the transaction, including shipping and contact details. 
Vendors and service providers.
We provide information and content to vendors and service providers who support our business, such as by providing technical infrastructure services, analyzing how our Products are used, providing customer service, facilitating payments or conducting surveys.  Researchers and academics. We also provide information and content to research partners to conduct research that advances scholarship and innovation that support our business or mission, and enhances discovery and innovation on topics of general social welfare, technological advancement, public interest, health and well-being. 
Law enforcement or legal requests.
We share information with law enforcement or in response to legal requests in the circumstances outlined below. How can I manage or delete information about me?  We provide you with the ability to access, rectify, port and erase your data. 

We store data until it is no longer necessary to provide our services or until your account is deleted - whichever comes first. This is a case-by-case determination that depends on things like the nature of the data, why it is collected and processed, and relevant legal or operational retention needs. For example, when you search for something on FiligreeNet, you can access and delete that query from within your search history at any time, but the log of that search is deleted after 6 months. If you submit a copy of your government-issued ID for account verification purposes, we delete that copy 30 days after submission. When you delete your account we delete things you have posted such as your photos and status updates, and you won't be able to recover that information later. Information that others have shared about you isn't part of your account and won't be deleted. If you don't want to delete your account but want to temporarily stop using the Products, you can deactivate your account instead.
How do we respond to legal requests or prevent harm? 
We access, preserve and share your information with regulators, law enforcement or others:  In response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the Republic of South Africa when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. When we have a good-faith belief it is necessary to: detect, prevent and address fraud, unauthorized use of the products, violations of our terms or policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or Products), you or others, including as part of investigations or regulatory inquiries; or to prevent death or imminent bodily harm. For example, if relevant, we provide information to and receive information from third-party partners about the reliability of your account to prevent fraud, abuse and other harmful activity on and off our products. Information we receive about you (including financial transaction data related to purchases made with Facebook) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation, or investigations of possible violations of our terms or policies, or otherwise to prevent harm. We also retain information from accounts disabled for terms violations for at least a year to prevent repeat abuse or other term violations. 
How do we operate and transfer data as part of our global services? 
We share information globally, both internally within the FiligreeNet companies, and externally with our partners and with those you connect and share with around the world in accordance with this policy. Your information may, for example, be transferred or transmitted to, or stored and processed in the Republic of South Africa or other countries outside of where you live for the purposes as described in this policy. These data transfers are necessary to provide the services set forth on the FiligreeNet platform and to globally operate and provide our products to you.
How will we notify you of changes to this policy? 
We'll notify you before we make changes to this policy and give you the opportunity to review the revised policy before you choose to continue using our Services